Frequently Asked Questions
Everything you need to know about shopping with Queen.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
Queen accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased through Queen come with a standard 1-year manufacturer's warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we can make changes or cancellations within 2 hours of placement. Please reach out to our customer service line immediately for assistance.